BT tight-lipped over widespread internet outage

source: pcpro.co.uk

BT is remaining tight-lipped on what caused an internet failure for countless customers over the weekend.

Britain’s biggest broadband provider says only that a “a technical fault at an exchange in the Edinburgh area… caused disruption to some broadband services”. It has been unwilling as yet to go into more detail.

BT would not say how many users had been affected by the outage, which has largely been rectified, but given the scale of the issue reports that it ran into the tens of thousands do not seem far fetched.

“Our sincere apologies to everyone affected in the UK. Engineers will continue to work on this until it’s resolved,” the company tweeted on its BT Care account, which had a busy weekend.

“We’ve been informed that main areas affected are the Midlands, North England and Scotland. Engineers are working on the core problem as we tweet.”

Customers in Northern Ireland also complained of losing connectivity.

Although the majority of subscribers are now back online, some residents in the Edinburgh area could still be without the web as BT’s service status lists 14 telephone codes as having “ongoing” problems accessing the internet.