0845 180 0000

Blog/News

IT Failures Hit Xmas Food & Drink Deliveries

We saw this article on Sky News and thought it was a good illustration of how good IT support is paramount to business revenue and reputation during busy periods:

Sainsbury’s customers are among those affected – the supermarket has admitted a website glitch means a number of deliveries have been cancelled.

Department store Fortnum & Mason has confirmed hundreds of its customers will not receive its world-famous hampers, some of which cost £5,000.

Sainsbury’s, the UK’s third biggest grocer, believes fewer than 100 homes were hit by a website glitch that meant their online delivery slot had gone when they reviewed their festive order.

While some deliveries were re-booked, others could not be altered.

 

pg fortnum & masons re open refurbishment 8Fortnum & Mason is a favourite of the largely rich and famous

As a result, Sainsbury’s has been forced to fund a gesture of goodwill to those left empty handed.

Fortnum, which sends out thousands of hampers stocked with fine food and wines, has also apologised and said it had now taken on more staff and will continue deliveries on Christmas Eve to help make up for the “severe” failure.

The 300-year-old emporium, whose distinctive wicker baskets have been favourites of the rich and famous from Queen Victoria to Elizabeth Taylor, put the problems down to a combination of a new computer system and a tripling of trade in December.

A spokeswoman said: “A combination of the well reported ‘late Christmas buying season’…and the introduction of a new IT infrastructure across the business in 2011 has put extreme pressure on our operations.”

“We are very sorry that this situation has occurred and are doing everything in our power to rectify it for our customers, so that we can deliver the excellence of service that they expect.”

The company said it will offer a full refund to customers that do not receive their order.

Last Christmas, several internet retailers stopped taking orders for deliveries in Scotland and freight experts warned families in many parts of Britain that they might not get their Christmas gifts amid heavy snowfall and extreme conditions.

 

Source: Sky News

Share on Twitter
Read more

PC & Server Prices Increasing Drastically

As we have many customers who are considering upgrading their PC’s and servers in the new year, the following article from The Guardian caught our eye:

If you want an external hard drive, best buy it quickly. Prices of hard drives are being pushed up rapidly as manufacturers say that they will only be able to meet two-thirds of demand in this quarter, and shortages will continue into 2012 – and possibly beyond.

The constraints have been caused by the deadly flooding in Thailand, where hundreds of people died as large areas were inundated. Industrial facilities, including those where many of the assemblies for the world’s output of hard drives are made, were seriously affected.

Prices of hard drives have already begun rising dramatically, and PC makers say they will pass the cost on to consumers. Acer says that the price of its PCs could rise by at least 2-3%. Dell and Asus are also reported to be considering price rises on their PCs.

That could create a significant opportunity for manufacturers of solid state drives (SSDs), which rely on Flash memory and have no moving parts. Prices of Flash storage have been dropping steadily; until now the cost of magnetic storage has also been falling, but this marks the first time in the past decade that it has risen.

However the more serious problem for PC makers is simply getting enough supplies of magnetic storage hard drives. Suppliers say that their supplies will be 35% short of full demand at around 110-130m units, according to Digitimes, compared to typical quarterly demand of around 180m units for both internal and external drives.

That compares to total PC demand of around 90m PCs per quarter, although shipments usually rise in the fourth quarter of the year – meaning there will be greater competition for supplies in the next six months.

The cost of a 2.5in 500GB hard drive have risen from £28.95-50 (£29-£32) before the £38.6 flooding to now, and could rise to £45.04 next month, industry sources told Digitimes this week.

Hard drive vendors are expected to push up prices even further in the first quarter of 2012, which will drive up the cost of components for PC makers and individual buyers.

Seagate, one of the biggest makers of hard drives, has lowered its target for shipments in the quarter to between 41m and 45m units. It could take between nine months and two years for hard drive production to return to normal, industry sources suggested.

Acer, the Taiwanese PC maker and the world’s fourth biggest in the third quarter, said it expects a 10% to 15% shortage in this quarter, and that the costs would be passed on to buyers. Acer also expects to make a loss for the full year, said company president Jim Wong, with its PC sales falling as much as 10% in the fourth quarter compared to the previous three months.

 

Based on this information we would suggest it might be worth bringing any replacement plans forward to counter any increases to proposed projects.  If you would like to discuss this with any of the team, please do not hesitate to contact us.

 

Source: http://www.guardian.co.uk

Share on Twitter
Read more

December 2011 Microsoft Security Updates

Microsoft releases security updates on the second Tuesday of every month. This week Microsoft released 13 security updates.

  • 6 updates for Microsoft Windows
  • 1 update for Internet Explorer
  • 1 update for ActiveX
  • 1 update for Microsoft Publisher
  • 1 update for Microsoft PowerPoint
  • 1 update for Microsoft Excel
  • 2 updates for Office

Get the updates.

Share on Twitter
Read more

Industries around the World Making the Move to Windows 7

Businesses around the world have made great progress in their Windows 7 deployments in 2011. And if your company has not yet begun a Windows 7 deployment, you might want to consider putting some remaining IT budget to good use with a Windows 7 pilot program. Time is running out for Windows XP support, and we want to help all of you migrate to a modern operating system in time.


Since Windows 7 was launched more than two years ago, we’ve heard from many of you about the benefits you’re experiencing and the advice you have for your peers. You might be surprised by some of the industries furthest along in their Windows 7 deployments. Interestingly, the Consumer Goods and Distribution and the Agriculture, Forestry and Fishing industries have made significant headway with above average Windows 7 deployments. Customers in these industries are quite savvy to the benefits of a modern operating system and value the improvements they’ve been able to gain in productivity and security. Also well on their way are folks from the Manufacturing industry.

If you would like to discuss the benefits of moving to Windows 7, we are always on hand to assist in any way we can.

Share on Twitter
Read more

Microsoft working on Office for iPad

Microsoft is reportedly working on an Office suite for Apple’s iPad device.

The software giant is working on adapting its Microsoft Office suite for use on Apple’s popular tablet iPad device. The Daily reported on Tuesday that its sources confirm Microsoft is readying an iOS friendly Office suite. Windows blog, WinRumors, can confirm that Microsoft has been readying iOS versions of its popular Office applications for a number of months.Microsoft previously released its first Office application, OneNote for iPhone, earlier this year. The application hints at Microsoft’s further plans for Office on iOS. Microsoft’s plans for Office on iOS are matured according to our own sources but will not be made available until Microsoft’s metro style Office 15 is available, due next year.


The Daily also reports that Microsoft is preparing an OS X Lion version of its Office for Mac suite. Microsoft is currently readying updates for Office for Mac 2011 to further improve its OS X Lion 
support, including full-screen, autosave and Lion versions support. Microsoft is also addressing a number of bugs in its existing Office for Mac 2011 applications. Microsoft’s future Office for Mac edition will include support for the company’s SkyDrive service and will likely be distributed on Apple’s new Mac App Store.

Microsoft refused to comment on the iPad Office rumors on Tuesday. A Microsoft spokesperson said ”we already deliver Office on multiple platforms and devices and are committed to expanding in the future, but have nothing further to share today,” to CNET’s News.com.

Share on Twitter
Read more

Sutton based IT support provider offers free audits to SMEs

Barton Technology, a Surrey based IT network and communications solutions provider, is introducing a free audit service to small and medium organisations and businesses, including charities and construction companies and not for profit, retail, finance, legal and insurance SMEs. The focus of the audits will be the recipient’s current needs, future plans and strategies.

The free audit consultation consists of a site visit from Barton Technology, during which the company’s team of experts will study the existing IT systems and diagnose faults and security risks. The audits show how an improvement in network and communication infrastructure can also improve a company’s overall processes and increase efficiency.

Included in the audit is an assessment of the function of IT in the company, a hardware and software network appraisal and an analysis of the security, reliability and functionality of the businesses’ computer systems.

The results of the audits are presented in a simple and easy to read report, which aims to help the business owner in the decision making process. The advice Barton Technology provides is completely frank, honest, unbiased and manufacturer independent. Furthermore there is no obligation to engage Barton Technology’s service for additional support on an ongoing basis.

If Barton Technology is asked to implement a service following an audit, the IT consultant’s team handles the entire project management process. This allows the client to focus on their core activities rather than worry about the details. There is also a flexible payment plan that could see the customer paying in instalments, to help ensure the IT budget is well maintained and managed.

“The feedback we get from most small companies is that the IT world is full of lingo and jargon, which is too complex for them to relate to,” explained Dominic Jones, managing director of Barton Technology. “By providing this service, we aim to give SMEs the IT knowledge they need to make decisions, in a language they can understand. That way they are able to make business choices that will enhance their own profits, not just those of the IT consultant! Our free audits service puts the power in the client’s hands and helps them make educated decisions,” Jones concluded.

All Barton Technology’s installations, upgrades and migrations come with ten days of free after care support. To arrange a free audit call 0845 901 1950 or e-mail dominicj@barttech.co.uk.

Share on Twitter
Read more

IT support firm predicts 2012’s SME security threats

~ Knowing the top ten security threats for 2012 will help inform business and IT managers and owners ~

Surrey based IT support provider Barton Technology has announced its predictions for the top ten SME security threats for 2012. The list has been compiled to help IT managers, and others charged with IT security, defend their organisation against a future onslaught of cyber security menaces.

Companies across the UK, irrespective of their industry sector or size, are increasingly targeted by cyber attacks from criminals and even their own employees. The number of attacks is now so large and their sophistication so great, that many organisations are having trouble determining which new threats and vulnerabilities pose the greatest risk. Furthermore, planning how resources should be allocated, to ensure that the most probable and damaging attacks are dealt with appropriately, is a complex process. For this reason, IT support provider Barton Technology has compiled these predictions for 2012.

1. Physical security: The least obvious threat comes from the physical location of an organisation’s server. Although not often considered as part of an IT security policy, the server should always be located in a place with controlled access and egress. Making sure the server containing vital information is not easy to reach should be amongst the top priorities for any SME IT manager.

2. Viruses: The most common security threat comes from viruses and malware. Often these are delivered via spam e-mails containing pictures, videos and executable files but they can also be delivered via web sites, USB sticks, mobile phones and other portable memory devices. Just one click can be enough to infect an entire department or company. However, they are relatively easy to protect against, by ensuring that the company firewall and antivirus software is up to date.

3. Phishing attacks: The complexity and increase in frequency of PHISHING attacks, means that businesses, as well as individuals, are now at risk. There is no such thing as anti-phishing software, so the only way for SMEs to reduce the risk is to train their staff in how to deal with these e-mails. For instance, users can be taught to be more vigilant and aware of the warning signs associated with this kind of message. Banning porn, gambling and illegal downloads can also help reduce the risks associated with PHISHING.

Unfortunately, this threat has an older and more mischievous brother; spearPHISHING, which is highly targeted and uses information, gathered from publically available Web and social media profiles to personalise the attack. SME staff have even been known to hand out the company’s out bank account details as the result of particularly focussed PHISHING attacks.

Again, training is the only solution.

4. Lost or stolen portable devices: Recent news stories about Government officials losing memory sticks and laptops holding the personal details of members of the public have provoked substantial criticism. For an SME, a lost or stolen external hard disk, containing sensitive company information can easily cost five or six figure sums. The best way to ensure data security on external memory devices is encryption and password protection.

5. Spyware: Spyware does not spread directly in the way that a computer virus or worm does; an infected system will not attempt to transmit the infection to other computers. Its objective is normally to obtain micro-information, such as surfing habits or Web history, but other functions such as changing the PC’s homepage are not uncommon. Antispyware software includes programs designed to remove or block the unwelcome software but the best cure is preventative; not downloading unauthorized software and avoiding disreputable Web sites.

6. Internal hacking: Although external hackers consistently grab the headlines, surveys show that the biggest threat to a company’s data security is its own employees. While there may be workers with a clear malicious intent, there are also cases in which employees unknowingly contribute to security lapses. In this situation, the best way to alleviate the risk of company computers being hacked is proper training.

Furthermore, to minimise internal malicious hacking, companies can reduce the attractiveness of the information and data stored on their servers. For example, making CRM, financial and marketing databases secure is a good step towards reducing internal hacking.

7. Lack of appropriate company policies: Unfortunately, many SMEs who fall victim to hacking, PHISHING and spyware have brought their problems on themselves. Failing to create IT, internet, e-mail and social media procedures and proper employee handbooks is often the deep root cause of security problems. The remedial action to counter this problem is obvious, but when writing the documents it may well be worth taking the advice of your IT consultant to ensure that the measures you suggest are appropriate.

8. Cyber crime: Recognised as one of the fastest growing IT security threats of 2011, the profile of cyber theft will only increase in 2012. Inappropriate use of company data, internal hacking, inappropriate use of social media, e-mail or Web publishing and planting illegal documents in a company’s IT system all fall into this category.

Although it’s very tricky to deal with, cyber crime can be avoided by making sure security procedures are in place and employees follow them accordingly. Furthermore, a strong organisational culture, based on honesty and rewarding professionalism could also help.

9. Lack of deep understanding: One of the key problems in SME security is actually a lack of understanding of the minutia of the industry and technology. The root cause of this problem is often that the person responsible for IT is rarely a specialist IT professional. It’s normally just someone with a high level of working knowledge; sometimes a financial director as the result of their expertise with SAGE and similar database driven software.

For example, a non IT professional will often choose a software based firewall instead of a hardware based system. This means that the firewall is dependent on software updates and, if it’s the integral Windows firewall, dependent on the integrity of the Windows operating system. A hardware based system is completely independent of these factors and thus more reliable. There are examples like this littered across the IT security industry and there is no reason to expect someone without a specialist background to know about them.

10. Website and networking hacks: More and more businesses are using social media in their marketing campaigns. However, this leaves them open to attacks. Hackers can take over a company’s Twitter or Facebook account, and then use it to discredit the company or SPAM its followers. Similarly, websites can be hijacked, and unwanted content can be uploaded, which can seriously damage an organisation’s image. In order to protect themselves from such reputation spoilers, SME managers need to implement robust password protection policies.

Dominic Jones, managing director of Barton Technology said: “I believe that prevention is far better than cure when it comes to IT security. This is why our tips are aimed at educating SME managers and making them aware of the IT dangers their organization may be vulnerable to in advance. It is important to be prepared for things like cyber attacks, phishing and data loss. The damage they can do could amount to millions, as we’ve seen in some very public cases in 2011.”

Barton Technology’s commitment to SME security has recently been proven when the company was nominated as Security Reseller of the Year at the 2011 Computing Security Awards. To celebrate, the team is offering to conduct a free initial consultancy visit and security audit, followed by security recommendations. Those who are interested in taking advantage of this service can contact Barton Technology directly on 0845 180 0000. You can vote for Barton Technology to win Security Reseller of the Year by visiting http://bit.ly/VoteBarton, entering some brief contact details, scrolling down the page and selecting Barton Technology from the drop down menu for “Security Reseller of the Year”. The entire process only takes about two minutes.

Ends: 1297 words

Share on Twitter
Read more

New Microsoft Security Updates

Microsoft has released 5 security updates this month as follows:

  • 2 updates for Microsoft Windows
  • 1 update for Microsoft Office
  • 1 update for Microsoft Excel
  • 1 update for Microsoft SharePoint
The updates can be obtained by running Windows Update or by clicking Get the updates.
Share on Twitter
Read more

Barton Technology – Computer Security Reseller of the Year Finalist


Barton Technology Computing Security Awards Finalist

 

I’m pleased to announce that Barton Technology is a finalist in the Computer Security Awards this year in the category of Security Reseller of the Year!

The team and I would really appreciate it if you could all do us a huge favour and take a couple of minutes to vote for us.  The more votes we get, the more chance we have of winning!

To vote:

  1. Click on this link http://bit.ly/VoteBarton and then click on “Vote” on the left hand side.
  2. Enter some brief contact details
  3. Scroll down and select Barton Technology from the drop down menu for “Security Reseller of the Year” (third category from the bottom)
  4. Click submit

The team and I would really appreciate your help and I would like to thank you in advance for your assistance.  We will let you know how we get on once we hear back from the organiser.

Fingers crossed!

Thanks and all the best,

Dominic and the team.

Share on Twitter
Read more

McAfee Reveals: Operation Shady RAT

McAfee Labs announced last week that they were able to gain access to the history logs of a command and control server (C&C) and review 5 years of attacks made by the server. We have nicknamed this server, Shady RAT (Remote Access Tool). Among their key findings:

Every geography is affected
Every type of business (public, private, government)  is affected
Every size of business (government agencies down to non-profits) is affected
APTs (Advanced Persistent Threats) are long-lived and relentless: the longest in this attack was 28 months (the average of 72 companies identified was 8.75 months)
Stolen data now reaches into PETABYTES of content … that we know about
We don’t know where all of that information has gone, who has accessed it or what they have done with it

One of the most interesting conclusions from our research team is:

“In the Fortune Global 2000, there are only 2 types of companies: those who have been attacked and KNOW it, and those who have been attacked and DON’T KNOW IT YET.”

McAfee Labs has prepared a number of materials for you to access:

Access the pre-recorded webcast which discusses Advanced Persistent Threats in general, Shady RAT in specific and countermeasures that companies can take to defend themselves (50 min.)
Read the blog entries about Shady RAT from Dmitri Alperovitch or Brian Contos
Download a VITO letter template you can use in communication with your customers
Download the white paper and direct customers to it at: http://www.mcafee.com/us/resources/white-papers/wp-operation-shady-rat.pdf
You can also direct them to the customer facing data sheet at: http://www.mcafee.com/us/resources/data-sheets/ds-diary-of-a-rat.pdf
Share on Twitter
Read more