Business Telephone Solutions

 

AVAYA IP Office

The Intelligent Communications Solution for Small and Mid-size Businesses

Barton Technology’s business telephone solutions are geared to the needs of smaller organisations that value the benefits offered by modern telephone systems that allow them to:

• Work remotely yet remain in contact with their office, suppliers and customers wherever they may be
• Facilitate a high quality service experience to all callers.
  

So, if you are looking for a telecommunications system that will:

• Give you a complete telephony solution including messaging, networking, conferencing, customer management and much more
• Protect your investment and grow with your business
• Reduce your monthly costs and increase productivity
• Eliminate site-to-site calling costs even when in different countries
• Enables you and your staff to work anywhere
• Look professional, impress customers and empower staff
• Route incoming calls to your mobile telephone and let you listen to your e-mails
• Let your laptop take your phone calls anywhere via a simple Internet connection
• Let you know who is calling & display company name, location, purchasing history
• Tell you the time you spend on each call and of missed calls
• Enable your ‘own’ office phone on any other networked site
• Allow you to route inbound calls from your busy locations to idle ones
• Reduce your communications spend by bringing e.g. conferencing in-house
• Keep ongoing system administration simple for busy staff

Then look no further! Avaya IP Office available from Barton Technology does all of the above and more.

• Suited for businesses with between 2 and 100 extensions, yet readily scales to 360 endpoints giving small and medium size businesses room to grow.
• Provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, VPN tunneling, and IP extensions or trunks back to a head office.
• Supports IP and digital telephone operation with large display desktop phones & sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use. In addition, IP Office supports analogue and wireless/cordless phones.
• Can link multiple sites together using a standard data network to provide feature transparency and advanced applications such as centralised voice mail and call centre. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security.
• It can be configured as a voice-only PBX or as an IP telephony server using high-speed dial-up access and/or direct leased line connectivity.

Key Features

• Call Handling - improves productivity by making it easier for you to work with colleagues, suppliers and customers. The advanced call handling features automate routine tasks, enable collaboration, and improve customer service. Day-to-day call handling is simplified with a wide range of features from basic hold, transfer & conference, to advanced capabilities such as Meet-me Conferencing and Barge-In.
• Messaging - ensures employees stay connected to the business at all times and from any location. Customers benefit from having their calls routed to the right person, extension or department every time. Options include:
  
  
  • VoiceMail Lite is a built-in voice messaging feature. It supports detailed, confidential messaging for individuals and hunt groups. It allows them to quickly and conveniently receive, manage and respond to messages.
  • VoiceMail Pro option provides advanced capabilities such as automated attendant, directory access, and centralised voice messaging. It can also dial subscribers back as soon as a voicemail message is left so users can respond quickly to high priority messages.
  • Unified Messaging allows users to consolidate all messages into one inbox. These can be retrieved, responded to and managed from any phone or PC connected to the Internet. Users can hear their e-mail messages via a telephone and hear and/or read their voice messages via their PC.
• Conferencing - enables ad hoc and scheduled meetings to be held cost effectively over the phone. A Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers.
• Customer Management – allows organisations to manage customer facing departments or contact centres effectively and improve customer service. A range of call centre operations are supported from small, informal customer-facing groups (e.g. accounts receivable department) to formal sales or service operations (e.g. order processing and technical support).
  

Next Step?

To learn more about how the Avaya IP Office telecommunications can work in your business, call Barton Technology for jargon free, no nonsense conversation on 0845 180 0000.