Computer & Business Telephone System Support
Our qualified support teams are dedicated to solving your trickiest of computer issues. We provide the following types of support agreements:
- Fixed Cost support agreements starting from only 99p per week for unlimited support using our Business Techni-Cover support agreement options
- "Pay as You Go" support on all hardware and software, from a single PC to a fully commissioned network. All are charged either by the hour for onsite visits or by the minute for telephone/remote support.
All support is invoiced on completion and payment made via monthly Direct Debit without any premium rate telephone numbers.
Our rapid response telephone, remote and on-site support ensures that your organisation is never at a disadvantage due to a computer support problem.
Telephone Support
Telephone Support is available via our helpdesk. The helpdesk is answered by real consultants and engineers, NOT just trained telephonists. This ensures that the person who talks you through your problem is one of our main engineering team who can deal with your problem quickly and efficiently.
90% of problems can be solved via our helpdesk using high tech tools such as desktop remote control and our unique knowledgebase. If your problem cannot be solved via 1st Line support it is automatically escalated to an onsite visit with your consent.
We are always ready to take your calls and emails, and we will advise you in an efficient but comprehensible manner. Our friendly team understands how frustrating computer systems can be if they are causing you a problem and we are always patient and sympathetic to our clients. For fixed cost telephone support with guaranteed response times, please click here to browse our support agreement options.
Remote Support
Here our engineers can securely control your PC/Server desktop remotely from our office, allowing you to show us the problem rather than having to describe it. Our engineers can then run tests and solve issues without having to talk you through any instructions. You can leave it all to us!
By installing a small piece of software onto your system our engineers can remotely share your screen with you as though they were sitting at your desk. This amazing piece of software means we have control of your screen and can fix your problem immediately. Our Internet based remote control software only takes a few moments to install and is very easy to use.
For fixed cost remote support with guaranteed response times, please click here to browse our support agreement options.
Onsite Support
If your problem cannot be solved via 1st Line support it is automatically escalated (with your consent) to an onsite visit. We schedule our qualified engineers on your timetable and we make sure that they know exactly what they need to do once they arrive onsite.
Our engineers arrive at your premises prepared to solve any problem and deal with any crisis. We train them to be cool under pressure, courteous to you and your staff, and completely professional.
We don't just sneak out of the back door after we've solved the problem. We check with you first to make sure there's nothing else that you need. In fact, we don't leave your office until we get a signature on our Work Order Sheet.
All our engineers are highly trained having earned a Microsoft accreditation, most up to Microsoft Certified System Engineer (MCSE) level. This training, backed with sound practical experience, ensures a high quality of service and very high professional status.
For fixed cost onsite support with guaranteed response times, please click here to browse our support agreement options.
Site Survey
A site survey will audit your current computer systems infrastructure and provide recommendations on areas which may need improvement to provide a robust and efficient IT system. Any systems not configured correctly will be identified and essential areas such as backups and anti virus will be checked to ensure they are operating optimally. All the reported recommendations are non-obligatory, but will allow you to make informed choices over future projects or expansion. A site survey also allows us to document the network and familiarise ourselves with your configuration so that we are more efficient in our ability to provide support.
A Site Survey is included free of charge in our Silver and Gold Business Techni-Cover support agreements.
Regular Scheduled Site Visits
Periodic health checks of your network can minimise your overall support costs and drastically reduce your business costs with respect to downtime, ad hoc support and allow your network to grow gracefully in tandem with your business.
By sending an engineer to your location on a regular basis we can make sure your system is running perfectly, to prevent you from having to spend money on an expensive call out.
Regular visits can be scheduled whenever you wish and for any duration you feel is appropriate.
Pro-active Server Monitoring
This service ensures that potential problems and issues with customers’ servers are identified and resolved to avoid any service outages. Servers can be monitored on a daily, weekly or monthly basis as appropriate to the customers need.
Next Step?
To learn more about how our Products & Services can work in your business, call Barton Technology for jargon free, no nonsense conversation on 0845 180 0000.
