IT Support Agreements

Offer Expires In:

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Don’t You Deserve The Best Local IT Support?

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Of Course! And We Think So Too! It’s Time to Change…

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[text_block style=”style_1.png” align=”left” font_size=”16″ bottom_padding=”0″ bottom_margin=”0″]Whether you have outgrown, feel unhappy or are being taken for granted by your current IT support provider you are not alone.

Every week our team hear crazy things from new customers about their previous IT support provider. The most common ones we hear are:[/text_block]

I have to constantly chase them for updates and they take so long to react.


We frequently get large unexpected bills for things which we don’t understand and are sure should be included in our monthly service. When we complain we get answers that don’t make sense and filled with mumbo jumbo.


They just aren’t proactive enough.  We only hear from them when their trying to sell us something. They even try to charge us for quoting on a new project!


They were really good in the beginning, but as they got busier our level of service dropped. They seem to focus on new customers and loyal ones like me are left feeling like just another number and disregarded.


[text_block style=”style_1.png” align=”center” font_size=”16″]If any of these quotes sound familiar or you are feeling the same way then now is the time to act.[/text_block]
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Fact: Poor IT Support = Costs Your Business Money!

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[text_block style=”style_1.png” align=”left” font_size=”16″]The damage to your business by a bad IT support provider can be devastating.

Putting aside for a moment the painful frustration and time wasted when an IT problem hits. The hard cost of the lack of productivity, wasted employee costs and potential revenue damage can easily creep in to the hundreds of pounds and escalate quickly if not solved in a timely fashion.

Just one employee experiencing a simple IT problem such as a computer freeze, crash or virus infection can easily cost a business over £300 in actual, hidden and opportunity costs.

So if your IT support providers aren’t quick to respond or lack the skills to rapidly identify the issues, resolve them and ensure they don’t reoccur you could be out of pocket by more than you think. Add on the provider’s fees and you could be looking at a hefty “IT Negligence Tax” in your business.[/text_block]

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The Good News – It doesn’t need to be this way…

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[text_block style=”style_1.png” align=”left” font_size=”16″]Over the last 15 years our team of professionals have distilled the very best from the service we provide to our customers. This has combined into an IT support agreement which sets the standard for all others. We call it Platinum Care.

Platinum Care puts you the customer and us, your IT support provider focussed on the same goal – ensuring your computer system is always working perfectly.

The simplicity of the fixed fee service, means that we take all the responsibility to resolve your IT problems quickly, the first time without any reoccurrence. As we don’t charge anymore it wouldn’t be financial viable for us to not be the best at what we do.

We care about our customers and know that with the time taken to find, recruit and train the right calibre of technicians we must limit the number of new customers joining us each year.

And you don’t need to worry about your monthly fee’s sky rocketing with every new device added to your network. Our fee stays the same no mater what the size of your network so you can concentrate on growing your business rather than fearing huge price hikes.[/text_block]

Reasons Why We’re No.1 To Our Customers

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  • UK Based Helpdesk with On-site Technicians Local to You
  • Friendly Qualified Team on Hand to Help Without Confusing Geek Speak
  • No Grey Areas or Hidden Costs
  • Easy, Simple & Unrestricted
  • Well Established IT Support Provider Trading for Over 15 Years

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As a Platinum Care Member You’ll Receive…

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  • Unlimited Telephone & Remote Support

    Speak immediately to a highly trained technician overtime you contact us as many times as you need. Our team will assist you via telephone and remote control as many times as you need and for as long as it takes to make sure your up and running.

  • Maximum 1 Hour Response Time

    When problems happen to you, you need help fast. That’s why we boast the quickest response times in the industry. You’ll speak to an engineer as soon as you log your support ticket and they’ll immediately start troubleshooting the problem for you.

  • Initial On-site Technical Survey

    Every customer receives an initial consultation and technical survey of their equipment. It ensures you have a thorough overview and we can iron out any IT support problems early on in your relationship with us.

  • Unlimited 3rd Party Liaison

    We’ll deal with any of your 3rd party vendors (e.g. ISP’s/Bespoke software) for you so you can avoid being caught in the middle of “whose fault is it anyway”. We’ll take the responsibility for you and keep you constantly updated.



Vanessa Langham Day, On Track Marketing

A very big ‘thank you’ to you and all the team for making our new installation stress free. It’s never easy bringing in a stack of new devices, managing the disruption and troubleshooting after the event – something always doesn’t quite work as it used to! – but you guys did a sterling job.

As clients, I appreciate we don’t always make it easy – spanning the whole spectrum of technical capability (and lack thereof at times!) – but you all took a lot of trouble to understand what we wanted and managed the process – and us – exceptionally well. Your  ‘project management’ of the job in advance was insightful and meant we were far better prepared on the day of the install. Excellent work!



Peter Wilder, Wilder Associates

I just wanted to say that I am already impressed with the service you guys offer. I have found that all your staff are incredibly courteous, professional and genuinely helpful. Your communication is excellent and I get regular updates on the progress of my order.  Your staff seem to be engaged, interested and above all intelligent when it comes to handling customers.

I would just like to say that I don’t have much time to write like this to suppliers but I couldn’t resist the opportunity to compliment someone on giving good service which is rare these days. I’ve only just started working with Barton and I already notice the difference in service from my current provider and I now wish I had migrated earlier. Lesson learned!

  • Setup & Management of Server Users

    There’s no need to panic, when you need a user added, changed or removed. It’s all included as standard.

  • Your Own Personal Virtual IT Manager

    Your own personal Virtual IT Manager will be keeping you updated on upcoming events, renewals and notifications. They will be on the end of the phone should you have any technical queries about your network and help you to plan ahead.

  • Emergency On-site Support

    Sometimes telephone and remote support isn’t enough and you need someone on-site to investigate the problem. We understand your frustration so include unlimited on-site support when you need it most.

  • Proactive Monitoring of Devices

    Prevention is always better than cure so we use sophisticated tools to remotely monitor the health of your network and alert our operations team if a problem (or potential problem) is highlighted.



Vanessa Langham Day, On Track Marketing

A very big ‘thank you’ to you and all the team for making our new installation stress free. It’s never easy bringing in a stack of new devices, managing the disruption and troubleshooting after the event – something always doesn’t quite work as it used to! – but you guys did a sterling job.

As clients, I appreciate we don’t always make it easy – spanning the whole spectrum of technical capability (and lack thereof at times!) – but you all took a lot of trouble to understand what we wanted and managed the process – and us – exceptionally well. Your  ‘project management’ of the job in advance was insightful and meant we were far better prepared on the day of the install. Excellent work!



Peter Wilder, Wilder Associates

I just wanted to say that I am already impressed with the service you guys offer. I have found that all your staff are incredibly courteous, professional and genuinely helpful. Your communication is excellent and I get regular updates on the progress of my order.  Your staff seem to be engaged, interested and above all intelligent when it comes to handling customers.

I would just like to say that I don’t have much time to write like this to suppliers but I couldn’t resist the opportunity to compliment someone on giving good service which is rare these days. I’ve only just started working with Barton and I already notice the difference in service from my current provider and I now wish I had migrated earlier. Lesson learned!

  • Software Patch Management

    Keeping your systems up to date with the latest software and security patches is essential to a smooth running operation. It’s also the easiest to overlook. Our service includes proactive installation of Microsoft software patches when you need them.

  • Unlimited Remote Installations

    If you need a new computer, printer or software package installed – simply plug it in or put the disk in the drive and our technicians will connect remotely and install it for you.

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  • Access to our 24/7 365 Out of Hours Support

    IT problems don’t always happen in working hours. Your IT support needs to be flexible and that’s why you get access to our out of hours help-desk 24/7 365 meaning your peace of mind should an emergency happen out of hours.

  • Managed Desktop Anti Virus

    Security is paramount for users and businesses. That’s why our manager desktop anti virus is a real must have in todays world. Our team proactively monitor, update and scan your devices taking appropriate action where needed to keep you secure.

  • On-site Health Check’s Every Quarter

    Regular visits by a qualified technical throughout the year allow us to ensure your network is in tip top shape.

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Select Your Perfect Platinum Care Package…

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Most Popular

Essentials
£379per month
  • Unlimited Telephone & Remote Support
  • Maximum 1 Hour Response Time
  • Initial On-site Technical Survey
  • Unlimited 3rd Party Liaison
  • Setup & Management of Server Users

Order Now

Click above to order

Ultimate
£1,279per month
  • All of Professional’s Great Benefits Plus…
  • Unlimited Remote Installations
  • 24/7 365 Out of Hours Access
  • Managed Desktop Anti Virus
  • Quarterly On-site Health Checks

Order Now

Click above to order

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[text_block style=”style_1.png” align=”center” font_size=”16″]Initial Setup Fee of £299.  All prices exclude VAT.[/text_block]
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60 Day Walk Away Guarantee

We’re proud of our team, solutions and vendors. In fact we trust them to be exactly right for you or we wouldn’t be happy providing them. So, we back our solutions 100% with a promise that makes our competitors wince in pain but never copy (that tells you everything).

In a nutshell, if you decide (for any reason whatsoever) that Platinum Care IT Support is not right for you within 60 days of order simply contact us and cancel. PLUS we’ll refund any of the service charges you may have already paid.

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And! If You Act Before the Deadline You’ll Also Receive These Fast Action Bonuses Free of Charge…

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Hurry! This Offer Expires In:

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  • Fast Action Bonus 1 – Price Match Promise

    We always strive to be the best value for money in our marketplace. However, if in the unlikely event you find an identical service for less, we’ll promise to match it!

  • Fast Action Bonus 2 – Free Easy Switcher Service

    Worth £399. Changing IT support provider isn’t difficult (despite what your current provider might say!), but to ease the headache we’re including our 1 step easy switching service to ease any of the work you need to do.

  • Fast Action Bonus 3 – 12 Month’s for Price of 10

    Worth £758 – £2558 depending on service taken. That’s right, order today and receive TWO whole month’s of IT support totally Free!

  • Fast Action Bonus 4 – Setup Fee Waived

    Worth £299. As part of this promotion, we’re removing the setup fee entirely. You still get our award winning on-boarding process to get you seamlessly supported.

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Frequently Asked Questions

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  • Q.Is there a minimum term?

    A.Yes, 12 months.

  • Q.How do I cancel?

    A.Simply visit www.barttech.co.uk/cancel and submit your request.

  • Q.I rely on a specific software application in my business. Can you also support that?

    A.Yes, we will support all your non Microsoft software on a best endeavours basis. We recommend that you have some form of support with the software vendor so we can escalate any bug fixes or software updates to them.

  • Q.We have all our data and applications in the cloud. Do we still need IT support?

    A.The simple answer is yes. Even though your data and applications are in the cloud you are more dependant on your Internet connection, network and computer systems.

  • Q.What Types of Computers Do You Support?

    A.We support all Microsoft and Apple based computers, laptops and servers up to 10 years old. We also support all Microsoft, Apple and Android based tablet computers and smartphones. All routers, firewalls and networking equipment is also covered by our team.

  • Q.What is not included in my package?

    A.Each package includes different levels of support and included services. A small number of items that are not included in any package include on-site installations, hardware or software or requested work which is not support related. All these items can be provided by us for a small additional charge on a per request basis.

  • Q.Sound’s great, I want to join. But my current IT support contract doesn’t expire yet. Can I still take advantage of your current offer?

    A.Absolutely! To take advantage of the current offer you need to place your order before the deadline. If your current IT support agreement doesn’t end soon, simply contact us at help@barttech.co.uk and let us know when you would like your Platinum Care agreement to start.

  • Q.Can I speak to some existing customers as references?

    A.Of course. It’s important that you feel total trust with your IT support provider and speaking to existing customers is useful. We always get customer’s permission before giving out details, so if you would like to obtain a reference, please request then via email on help@barttech.co.uk.

Still Have Questions? Let’s Have a Chat…

Call my friendly team on 020 3301 0003 for any help or advice on becoming a Platinum Care member. We’re always on hand to make your life easier.

Dominic Jones
Founder of Barton Technology

Not The Right Time, But Want to be Kept Updated?

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