Computer IT Support
in Kent
Not Every IT support company in Kent Is The Same
For over 10 years, we at Barton Technology have offered industry-leading IT support services as well as communication solutions to businesses, large and small, in London and the South East.
With offices in London, Surrey, Kent and Sussex, we at Barton Technology set ourselves apart from the competition by providing our clients with dedicated support and consultative advice. We treat you, our client, as valued business partners whose local, Kent IT Support and communications issues are ours to effectively, and successfully resolve. As a testament to this fact, our clients have called our support services and advice invaluable.
IF YOU’VE EXPERIENCED…
- Difficulty in communicating with your current Kent IT support services provider when trying to explain an issue
- The need to translate their technical language into laymen’s terms for your own understanding
- Extra billing for additional services tendered but not needed
- Lack of urgency on the part of your service provider when issues were deemed minor
- Repeated need for IT support call-backs after subpar service was tendered
Then we believe it’s time for you to consider a change.
BARTON TECHNOLOGY IS IT SUPPORT IN KENT
According to the London Chamber of Commerce, half of all businesses experiencing an outage on their computer systems will be forced to close sometime in the next 5 years.
It Support
You are running a business plain and simple. Your business relies on IT.
These days it could be argued that without your computer, your email or your Internet you don’t have much of a business.
We at Barton Technology understand this reality and know that telecommunications and IT systems are fundamental components of any modern business. An internet outage, computer systems malfunction or E-mail server going down can very well be detrimental to a business’ bottom line. Trusting in Barton Technology means leaving your IT and telecommunications worries to us so that you may focus on your business.
Is yours an internet-based business? Do you offer call support services to your clients? Are your servers properly backed up? How what about human error? While everyone thoroughly vets potential hires to ensure the best candidate gets the job, there’s no way to prevent unprovoked accidents.
We know a misplaced or corrupted file of customer data, or an internet outage in the midst of a deal completion, can be detrimental to your business. You want the confidence of knowing your IT support in Kent provider will be ready and able to step in at any notice and rescue what could otherwise be a catastrophic disaster.
There are a large number of IT support service providers in Kent, so, understandably, it can be difficult to choose the right provider. The important factor is your criteria. If price is the only determining factor, then it’s easy to blindly choose the company offering the lowest price.
At Barton Technology, we believe quality and value and not merely price should be the driving factors behind a business’ decision to hire an IT support service provider. That’s why we confidently advise prospective clients to continue their search if they disagree with this principle, for we won’t be a right fit.
When it comes to selecting a firm for more than their pricing model, however, we understand it can be a challenging process. Any firm can place ads or create a website that falsely claims to offer quality service but fail to deliver when their services are needed. That’s where Barton Technology stands apart from the competition.
Based in Sutton, Surrey, Barton Technology specialise in Kent based IT Support. Our large team of dedicated engineers are constantly retrained to ensure efficiency and accuracy as well as keep our staff up-to-date on the latest developments and processes in the industry.
Still Debating? Choose Barton Technology, The Benefits are Many:
- Microsoft Windows and Apple OS specialists
- A fast response from the Surrey-based help desk
- A Microsoft Partner with trained engineers with a direct feed to Microsoft’s Business Critical support team
- Overall quality service from well-trained engineers
- Friendly service from our team of qualified engineers
- Clear channels of communication without complicated industry terminology designed to confuse or deceive
- No hidden charges, fees or unexpected billing surprises
- A simple monthly fee, directly debited from your account for added convenience
- Unmatched value for your Kent based business and IT Support
- Impartial service from an independent firm; we aren’t in the business of promoting
unnecessary products or services
Additionally, Barton Technology believes in the importance of having the staff assigned to clients be fully informed of the inner workings of your business. An informed IT support in Kent specialist who is aware of the intricacies of your business is better prepared to play a proactive role and potentially thwart an impending disaster, or resolve an issue, better than one who shows up after the problem has occurred and the damage is done.
Barton Technology has a proven track record of helping SME’s grow and continue their success by outsourcing their IT and telecommunication needs to us. Instead of retaining an in-house engineer, the time and money saved by hiring our team of engineers are better spent investing in their business. In fact, our always-on-call approach and team of informed engineers scheduled to your business’ timetable will feel as if there is indeed an in-house engineer.
SUPPORT PACKAGES TAILORED TO YOUR NEEDS
Pricing for unlimited computer support from Barton Technology starts at 99p per week, rendering quality support affordable.
Barton Technology’s pricing structure is simplified for your convenience. The cost for support for each piece of equipment your business uses is priced based upon how complex the management and maintenance is for the equipment. The more complex the equipment you need maintained the higher the cost. This method renders it easier for clients to determine the computer support expenditure for additional equipment acquired and introduced into their plan with us.
We offer 3 service levels, a Bronze, Silver and Gold. Bronze is our most economical service level and offers unlimited telephone, priority E-mail and remote control support. The Silver package is the most popular among clients and boasts a 4-hour maximum response time on all servers, so no more waiting well into the late afternoon after a morning service request call was placed. Additionally, Silver-level clients enjoy unlimited onsite support services and liaisons with third parties such as internet service providers.
Our highest level, the Gold level, offers the most intensive support such as unlimited onsite support visits and hardware repairs and replacements for non-laptop or Apple-branded hardware. Gold-level clients also receive two annual onsite health checks. For members at this level, maximum response times are also updated to include all items under contract.
A full listing of what is included in each level is shown in the table below:
Cheaper Is Not Always Better
Barton Technology believes quality and value are more important than price. We believe computer IT support is a business investment. A firm offering cheaper services more often than not offers inefficient services.
The only way to prove this theory is when an issue arises. Are you willing to take that risk?
Take a Test Drive First
We know it’s always better to test out a product or service before signing your name on the dotted line, so Barton Technology provides a 60-day “Walk Away” offer. We guarantee if after 60 days you’re not satisfied with our services you may walk away without consequence.
Barton Technology offers this guarantee based on the confidence that we are the best IT support services provider in Kent. Once a client experiences our quality, professional services, they will never wish to leave. **
